I hate to leave a 1 star review on a local family business, but they sent me two crisp, non vintage, five year old grillo wines. My research told me they were out of date but since they ignored the two emails I sent checking with them, I took it to my friends house (with back up supermarket wine). I emailed again to say it was vinegary and requested a refund. And called FOUR days later after no response.
On the phone he acknowledged he'd received the emails but hadn't responded because his research said 'the wine was fine if drank within 5 years' , but said he'd refund the remaining bottle if I posted it back at my own cost as he couldn't 'just take my word for it'. I pushed back reminding him he'd sold me two full price wines at the absolute end of their life span. In a follow up email he showed me 'evidence' the wine was drinkable in the form of a chat GPT screen shot? Absolutely bizarre. He told me hanging up on him showed 'bad attitude'. Honestly I think my 'bad attitude' was appropriate given he suggested I was trying to blag a free wine, when hes the one still flogging wine they should have cleared from the warehouse three years ago.
Leaving this review in the hopes they review their inventory process, and start learning about the wines they stock :).
Very fruity but enjoyable. Would have again.
Love this seller, fantastic service and quality products at great prices well impressed